Frequently Asked Questions
Most frequent questions and answers
Do the ingredients in soap really matter ?
Yes, absolutely! Read the product you are using now and research the ingredient names. Do you really want your body to be absorbing questionable ingredients? Quality ingredients make a quality soap. Your skin, hair and scalp will feel wonderfully nourished and conditioned when using a product with exceptional wholesome ingredients.
We use several different vegetable and botanical oils in soap making to effect everything from the moisturizing nature of the soap to the amount of bubbliness the bar produces. Many using our soaps forego the need to use moisturizing lotions anymore.
What does “Natural Soap” really mean?
That is a difficult question to answer as there are no guidelines in Canada to define something as being “natural”. It’s rather mind boggling. Especially when you think of all of the products out there from food to cosmetics claiming to be “natural” with no set rules and regulations.
How is your soap better than the products I buy at the store?
We create each batch of cold or hot process soap making at the most basic level, and are in complete control over the ingredients in our products. Our handcrafted soaps contain nourishing oils and butters, as well as glycerine – a natural humectant that is a by-product of the soap making process. Our soaps are made by hand in small batches using natural colourants, such as clays and botanicals, and natural scents from essential oils. No fragrance oils, synthetic colours will ever be used in our products. Note: Slight variations in colour are to be expected which makes each bar unique. Product may not look exactly as shown.
Are your Beauty Care products treated the same as your soaps?
Our beauty care products are handcrafted with the same philosophy as our artisan soaps. The ingredients have been carefully researched and selected for their nourishing qualities.
Do your products have a Shelf life?
Yes they do! We do not use any chemicals or synthetics to preserve our products. We make our products in small batches and replenish our stock as needed to provide optimum freshness. As such, it’s recommended to use our products within 6 months and stored at room temperature or lower.
How soon will my order be shipped to me after it is placed?
When you place an order with us, your handcrafted products will be processed, packed and shipped within 2 business days. You will receive the tracking information by email as soon as your order is shipped. Simply enter your tracking number on the Canada Post website to follow your order.
What shipping carrier do you use?
We use Canada Post as our shipping carrier.
What types of Packaging do you use?
Thistles and Sticks has made a conscious effort to provide our products in either glass containers which can be recycled or repurposed, or paper/paperboard tubes which are biodegradable or recyclable.
What payment methods do you accept?
We currently accept credit card payments with MasterCard and Visa. Interested in paying with another method? Get in touch and we’ll find a payment solution that works for you.
Can I change my order once it has been placed?
As soon as you place your order we get it ready for shipping. Therefore, we are unable to make any changes or modifications to an order after it has been placed and confirmed.